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Shipping Policy

Delivery Times

It generally takes 1-2 business days to process and dispatch orders from the warehouse. In peak periods like holidays or Black Friday & Cyber Monday please allow up to 5 business days for dispatch.

Shipping Country

Estimated delivery time

Price

USA

5 to 10 business days

Free Shipping

* We are not currently expanding our business beyond the United States. We're sorry you couldn't make a purchase.

Order Tracking

Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at contact@oglovo.com and we’ll respond as early as possible.

 

Delivery Address

A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email contact@oglovo.com within 8 hours after the order is placed.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee.

 

Back Orders

We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship.

 

Lost/Damaged Packages due to Shipping

In case your shipment was damaged by the carrier, we are sure to check with them and resend your item at no fee. And if your package has not been received within 2 weeks of the shipping notification email or text message, please contact us. We will look into your order details and assist you in getting it straightened out with the carrier. We will send you a new item.

 

Shipping/Order Questions

For any questions about shipping or your orders, please email our support team at contact@oglovo.com.

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Free shipping on all US orders

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