FAQ

OGLOVO partners with merchants worldwide in order to provide you with the best prices and unique global shopping experience. This means that we offer unbeatable prices by cutting out the middleman and shipping from areas globally, such as Thailand, Tibet, China, India, etc.

What is your policy on refunds?
100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. We trust our customers to not take advantage of us on this offer, therefore If at any time within 30 days of receiving your offer you are not satisfied, we will refund your money.

How do I check the status of my order?
Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item and ship the package out as soon as possible.

When will I receive my order?
We ship anywhere in the world so time frames will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand, etc... It may take anywhere from 10 - 30 days on average. This is highly dependent on the customs and import process in your country.

Please allow up to 1-4 business weeks from the purchase date for your parcel to arrive for US, UK, Australia, and Canada orders.

Rest of world: up to 1-5 business weeks.

Length of time can vary depending on the delivery location.

Where do you ship to?
We ship worldwide.

Is your website secure with my personal information?
Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.

How do I order on your website?
Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

How do I contact you?
Please feel free to shoot us a message at any time and we'll get back to you as soon as we can.
Email: support@oglovo.com